Last updated: August 1st, 2020
1. ABOUT THIS POLICY
This Privacy Policy explains how your personal information is collected, used, and shared by KAQE (“we”, “us”, "our"). This Privacy Policy applies to information we collect when you use our website, mobile applications and other online services; when you contact our customer service team; when you engage with us on social media; or otherwise interact with us (collectively, “Site”, “Services”).
We may change and/or update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we make changes, we will notify you by revising the date at the top of this policy.
We encourage you to review this Privacy Policy regularly to stay informed about our practices. By continuing to use our Services after Privacy Policy changes go into effect, you agree to be bound by the revised policy.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
When you interact with us, whether by using our Site or communicating with us, we may collect information about you.
When we talk about “Personal Information” in this Privacy Policy, we are talking about all the information we collect described in this section.
2.1. INFORMATION YOU PROVIDE TO US
You provide information to us when you make a purchase or attempt to make a purchase through the Site, sign up for an account on our Site, complete any online forms (such as registration forms, competitions, and surveys), opt-in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Site, or correspond with us (by e-mail, telephone, chat, social media, or otherwise).
Depending on the form of interaction, we collect certain information from you including your name, billing address, shipping address, payment information (such as credit card details), phone number, e-mail address, images, nickname, communication preferences, product reviews, and other.
2.2. INFORMATION WE COLLECT AUTOMATICALLY
When you access or use our Services or otherwise transact business with us, we automatically collect certain information about you, including information about your transaction (product details and date and location of the transaction), information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, how often you’ve visited certain products or categories of products, and other information about how you interact with the Site.
2.3. INFORMATION WE COLLECT FROM OTHER SOURCES
We may obtain information from other sources and combine that with information we collect from you, such as mailing list providers. For example, if you log create or log into you KAQE account through a social media service, we will have access to certain information from that service, such as your name, account information and friends lists, in accordance with the authorization procedures established by that social media service.
2.4. INFORMATION WE DERIVE OR INFER
We may derive information or draw inferences about you based on the information you collect. For example, we may make inferences about your location based on your IP address, or infer that you are looking to purchase certain products based on your browse and search activity on our Site, and on your past purchases.
3. HOW DO WE USE THE INFORMATION WE COLLECT?
We use information we collect in the checkout pages to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We may use this information to communicate with you on additional information needed to help fulfill your order, and screen orders for potential security risks and fraud prevention.
We may use information for commercial purposes, including providing you with exclusive e-mail updates, promotions, and notifications about our products or Services. Information or advertising relating to our products or Services will match your opt-in preferences for promotional and/or marketing materials.
We may use information we collect from your device and network to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics measures about how our customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).
We may use your personal information to personalize the Services and provide content and features that match user profiles or interests.
We may use information to perform data analytics, statistics and audience measurements, and to maintain and improve the Services, and in some cases to help debug and repair errors in our Services.
Please note that the information you provide may be necessary for us to provide the Services and comply with our legal obligations. Without this information, we may not be able to process your orders or answer your questions.
4. SHARING OF INFORMATION
We share Personal Information as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants, partners, and other service providers who need access to such information to carry out work on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, marketing and advertising, analytics and customer service, customer support, customer research.
- With relevant parties to protect the rights, property, and safety of KAQE or others, if we believe your actions are inconsistent with our user agreements or policies.
- To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- With legal counsel and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
- Between and among KAQE and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or apportion of our business by another company.
- With your consent or at your direction, such as when you submit a product review or post content in public areas of our Services.
Additionally, we may share aggregated information that does not contain any personally identifiable information. For example, when generating a list of "popular" items for our homepage, or "customers who purchased this item also purchased this item" lists.
5. ADVERTISING AND ANALYTICS PARTNERS
We may use your Personal Information to provide analytics services and serve targeted advertisements on our behalf across the Internet and in mobile applications.
5.1. ADVERTISERS AND AD NETWORKS
For more information on how targeted advertising works, and online advertising in general, visit the Network Advertising Initiative’s website at https://www.networkadvertising.org/understanding-online-advertising/.
For more information about interest-based ads, and options for opting out of some targeted advertising services, visit the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.
5.2. ANALYTICS PARTNERS
We may use analytics service providers (such as Google Analytics) to help analyze usage and traffic of our Services. As an example, we may use analytics partners to analyze and measure, in the aggregate, the number of unique visitors to our Site.
6. YOUR CHOICES
You have choices about how to protect and limit the collection, use, and disclosure of information about you.
6.1. CONTROLLING THE USE OF COOKIES
Most web browser are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject first- and third-party cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
6.2. CONTROLLING ADVERTISING AND ANALYTICS
Some analytics providers we partner with may provide specific opt-out mechanisms and we may provide, as needed and as available, additional tools and third-party services that allow you to better understand cookies and how you can opt-out. For example, you may manage the use and collection of certain information by Google Analytics at https://tools.google.com/dlpage/gaoptout/.
You may generally opt out of receiving personalized advertisements from certain third-party advertisers and ad networks. To learn more about these advertisements or to opt out, please visit the websites of the Digital Advertising Alliance at https://optout.aboutads.info/, and the Network Advertising Initiative at https://optout.networkadvertising.org/, or if you are a user in the European Economic Area, Your Online Choices at https://www.youronlinechoices.com/.
6.3. MARKETING COMMUNICATIONS
You may opt out of receiving marketing e-mails from KAQE by following the instructions in those e-mails. If you opt out, we may still send you non-promotional e-mails, such as those about your account or product orders.
7. DO NOT TRACK
We do not alter our Site’s data collection and use practices when we see a Do Not Track (“DNT”) signal from your browser. This is because no standards or guidelines exist on how websites should interpret DNT signals.
8. YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
9. DATA RETENTION
When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
10. CONTACT US
Questions about the Privacy Policy or complaints should be sent to us at privacy@kaqe.co.